FAQ
Who are you?
Devlyn van Loon is a small studio focused on streamlined silhouettes and modern essentials in sustainable fabrics. We're based in Toronto, Canada and are committed to producing our garments ethically and in small batches. To learn more about us, feel free to check out Our Story or send us a message. We'd love to hear from you!
Do you offer returns?
Please view our Returns and Exchanges page for more information!
Where can I try these pieces on in-person? Can I come to your studio?
You can check out our Stockists page for a list of our boutique partners that carry our clothing.
We are pleased to offer in-person appointment at our Toronto based studio to try our clothes on in person. We offer appointments Monday to Friday 10am-6pm with evening and weekend appointments available by request. Please note that our studio is not available for walk-ins and is by appointment only. Please book an appointment using our calendar here or email us.
The item I want is sold out, how can I get it?
Since our styles are all made in small batches, and some of our fabrics are limited edition, periodically styles are retired and removed from the site. Please feel free to contact us at any time if you can’t find what you’re looking for or would like to know when a size is coming back in stock and we’d love to make it for you if we have the fabric available.
The easiest way to find out when styles are re-stocked is to sign up for our mailing list.
How do I know my size?
Our product descriptions include the garment measurements, and our size guide is available here. If you do not see your size listed please feel free to send us a message and we'd be happy to work on a custom order for you.
How do I wash my garment?
Each product lists it's own specific washing instructions, but in general we recommend either using an eco-dry cleaner or cold hand-wash and lay flat to dry. To ensure the longevity of your garments, reduce shrinkage, and save energy we do not recommend using the tumble dryer on any of our garments.
Do you offer wholesale?
Yes, we offer wholesale to boutiques. Please contact us for our latest line sheets.
Do you offer custom work, or adjustments to your styles?
Yes! We are more than happy to make small adjustments like inseam length or hem width to your purchase for no extra charge. Please note that we are not always able to add length to sale items as all sale items are in stock and ready to ship, and we are only able to add length to garments we have fabric in-stock for.
We love working one on one to create unique and special garments for you, should our schedule permit. Many of our existing designs can be cut in a custom fabric, but your best bet is to reach out to us directly for any special projects you have in mind. We've been honoured to created a variety of custom garments for clients in the past and would be happy to assist you!
Please contact us directly for any custom garments or adjustments.